Operating guide
The public payment promise
RNR's public hotel policy is straightforward: hotels are paid at checkout. This is a payment-timing promise, not a replacement for the commercial terms that each property and RNR agree before the property goes live.
The agreed payment method, settlement cycle, currency, tax treatment, adjustments, and exception handling belong in the listing agreement. A hotel should treat that signed agreement as the controlling source for its own commercial relationship.
What a settlement statement should make clear
RNR describes a statement as a practical reconciliation record for the agreed cycle. It should let the property connect the amount due to the underlying reservations and understand any adjustment or fee rather than asking the finance team to reconstruct the result from scattered messages.
- Booking references and stay or guest dates.
- The agreed net rate and amount due for each booking.
- Adjustments, cancellations, refunds, or other exceptions.
- Any fee or margin treatment defined in the commercial agreement.
- The settlement period, payment method, and contact for reconciliation questions.
Not every commercial term is universal
A public page can explain the operating principle, but it cannot turn a negotiated hotel agreement into a universal rate card. Listing costs, margin, cancellation exposure, taxes, currencies, and payment exceptions should be confirmed for the property and market in question.
RNR's public hotel page currently describes no sign-up cost, no connectivity fee, and no minimum volume commitment to list, with RNR earning through the margin on bookings the network generates. Confirm the current wording and any property-specific exceptions with the onboarding team before signing.
Questions for the hotel finance team
Bring the finance and operations owners into onboarding early. Clear ownership prevents a live property from reaching its first settlement without an agreed reconciliation process.
- Which bank account and payment details should be used, and how are changes verified?
- Which currency, tax, and invoice fields must appear on the statement?
- How are cancellations, no-shows, refunds, and booking adjustments handled?
- Who can approve a reconciliation correction on the hotel's side?
- Which RNR contact should receive a statement question and what response path applies?