Privacy Policy

RNR ROOMS ("RNR", "we", "us", or "our") operates the RNR ROOMS website at https://www.rnrrooms.com. We are a Bangladesh-based B2B accommodation distribution business connecting directly contracted properties with travel buyers.

This policy explains how we handle information collected through the public website, including the contact, hotel listing, and buyer API-access forms. Separate written agreements may apply to hotel listing, connectivity, API, booking, payment, settlement, or other commercial services.

Depending on the form you use, you may provide:

• Contact messages: your name, email address, audience type, and message.
• Hotel listing requests: property name, city, contact name, designation, email, phone number, and channel manager.
• Buyer requests: name, company, role, work email, and preferred connectivity approach.
• Information you send to our sales or technical support teams by email, phone, or WhatsApp.

To protect the forms and keep the service available, the website may process request metadata such as an IP address, form timing, hidden anti-spam fields, and normalized email or phone values used for rate limiting. These checks help identify automated, disposable, or abusive submissions.

Our operational logs record events such as a successful email delivery, a rate limit, or an anti-spam result, together with the form type, reason, error class where relevant, and timestamp. The logging layer is designed not to record the form contents.

Optional website analytics may be enabled for general website usage and non-identifying events such as a real lead submission or a WhatsApp link click.

We do not send form contents, names, email addresses, phone numbers, company names, or message text to analytics tools. Advertising-related measurement features are disabled, and IP anonymization is configured. Analytics providers may use cookies or similar technologies under their own terms and policies.

We do not use the website for third-party advertising or sell personal information. If website analytics are not enabled, the related scripts are not rendered.

We use information to:

• respond to contact, hotel, and buyer requests;
• assess onboarding, connectivity, and partnership enquiries;
• send legitimate form submissions to the responsible support teams;
• protect the website and forms from spam, abuse, and misuse;
• operate, maintain, and improve the website; and
• comply with legal obligations and protect our rights.

We use third-party infrastructure and email-delivery providers to deliver form notifications. A legitimate form submission is sent to the relevant RNR support mailboxes, currently sales support and technical support.

Where website analytics are enabled, the relevant analytics provider processes the limited data described above. We may also disclose information to professional advisers, regulators, courts, or other authorities when required by law or reasonably necessary to prevent fraud, abuse, or harm.

Service providers may process information in countries outside Bangladesh. We limit disclosures to what is reasonably necessary for the relevant purpose and expect providers to protect the information they process for us.

Form submissions are retained in our operations mailboxes for the period needed to respond, manage the relationship, maintain business records, resolve disputes, and meet legal obligations. Retention can vary by the nature of the request and the mailbox policy. We do not promise a fixed deletion period where a longer retention is required for a legitimate business or legal reason.

Transient rate-limit and anti-spam data may expire with the process or protection window that created it. Operational event logs are retained only as needed for service health, security, and lead-quality review.

We use reasonable administrative and technical measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encrypted website and email transport where supported, validation, and anti-abuse controls. No internet transmission or storage system is completely secure.

Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or a restriction on the processing of your personal information. You may also object to certain processing or ask us to explain how we use your information.

Contact sales support at booking@rnrrooms.com with the request and enough detail for us to locate the relevant record. We may need to verify your identity before responding.

The website links to services such as WhatsApp, social networks, email providers, and other third-party websites. Those services operate under their own terms and privacy policies. RNR is not responsible for third-party privacy practices or content outside our control.

This is a business-to-business website and is not directed to children. We do not knowingly collect personal information from children through the public forms.

We may update this policy when our website, services, providers, or legal obligations change. The updated version will be posted on this page with a new last-updated date. Material changes will be communicated through an appropriate channel where required.

RNR ROOMS, House #8, Road #9, Block-C, Sector #6, Mirpur, Dhaka 1216, Bangladesh. For privacy requests or general questions, contact sales support at booking@rnrrooms.com. For technical privacy or security questions, contact tech@rnrrooms.com.

The website terms governing use of this public site are available in our Terms of Service.